FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

We offer a wide range of health, Fashion , Skin Care , Sports , Toys , Home & Kitchen , Decor , fitness, and lifestyle products to support your wellness journey. Our catalog includes fat burners, supplements, fitness gear, and more.

2. How can I place an order?

Placing an order is easy! Just visit our website, select the product you like, and click on “Buy Now”. Then fill in your delivery details and choose your preferred payment method — Cash on Delivery (COD) or Online Payment via UPI, PhonePe, Google Pay, Paytm, etc.

3. What payment methods do you accept?

We accept both Cash on Delivery (COD) and Online Payments. You can securely pay through UPI, PhonePe, Google Pay, Paytm, and other major UPI apps at checkout.

4. How long will it take to receive my order?

Orders are usually processed within 24–48 hours. Delivery time depends on your location and typically ranges from 4 to 7 business days.

5. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email. You can use it to check your delivery status at any time.

6. Do you offer returns or exchanges?

Yes, we offer a 7-day return or exchange policy on most products, but only if an unboxing video is provided.

  • The video must clearly show the package being opened for the first time.

  • The product must be unused and in original condition.
    Please refer to our full Refund Policy for detailed instructions.

7. Is my personal information safe?

Absolutely. We take your privacy seriously and do not share your information with third parties.

8. Do you offer any discounts or deals?

Yes! We regularly offer exclusive deals and discounts. Follow us on social media and subscribe to our newsletter for updates.

9. I received a damaged or wrong product. What should I do?

We’re sorry for the inconvenience. Please contact us within 48 hours of delivery.
Important: A full unboxing video is required to process claims related to damaged or incorrect products.

10. How can I contact customer support?

You can reach us at:
📧 Email: risingmartcare@gmail.com
(Available: Mon–Sat, 10 AM – 6 PM)